GetBlock provides users with access to blockchain nodes. Nodes themselves represent the provided service and additional key measures that must be watched and checked by GetBlock. A user interacts with the service by sending HTTP requests to the endpoints (URL) associated with a certain service.
Service level agreement (SLA) is a documented agreement
between a service provider and a customer that identifies
both the services required and the expected level of service.
This SLA is applied to the fee-based services available on the website (does not apply to the services provided for free).
GetBlock guarantees availability based on the sector to which a certain node belongs (red, yellow, or green). Collectively, these guarantees may be referred to as the SLA. The guarantee does NOT apply when scheduled maintenance occurs with a minimum of seventy-two (72) hour notice.
With this SLA we ensure tools that are used for nodes monitoring and checking to provide high availability. Such metrics as CPU load, bandwidth, disk space, and RAM are monitored in real time. Alerting thresholds are set, so the platform can automatically eliminate any errors before they occur. When protocol updates are required, we make sure to apply them in advance so you see no disruption of service. New nodes are regularly added to the platform and monitored, all available nodes are updated as required.
If you have a problem, you can write to us via the “Contact us” page on the website, Email, or Telegram. Our goal is to provide the best level of support and resolve our customers’ issues as quickly as possible. We aim to respond to new support requests and provide an update for existing ones within 12 hours on business days. Support during weekends is also available but limited, if you have an urgent issue, please, reach out to our support team via Telegram.
Our knowledge base covering the GetBlock service is constantly growing, and new educational articles are regularly added to our Blog.
Red Sector – includes the most popular and frequently used cryptocurrencies’ nodes that always have to show stable performance
Yellow Sector – includes nodes with lower demand that are used not so often
Green Sector – includes those nodes that are used least of all
We guarantee the availability proportion of the latest version of the service software,
measured as the ratio of the currently installed software version to the available software version in the official service repository.
Is considered successful, if the software was updated within 24 hours of release.
We try to fix any service failures as soon as possible, and we strive to ensure that the troubleshooting time does not exceed more than 3 hours.
To start using the GetBlock service and get access to 40+ blockchain nodes, it is required to create a personal account on GetBlock.
Get access to 40+ blockchain nodes right now!GetBlock provides a fast and reliable connection for the most popular cryptocurrencies` nodes.