Frequently Asked
Questions

GetBlock is a premium provider of RPC nodes and Web3 infrastructure. It offers private connection to full and archive nodes of 75+ mainnet and testnet blockchains. GetBlock connects cryptocurrency apps to blockchains via WebSockets, JSON RPC, gRPC and other mainstream API interfaces. Compared to public endpoints and self-hosted nodes, GetBlock’s RPC nodes help crypto products to save time and effort with no speed or throughput trade-offs.

GetBlock supports over 75+ mainnets and testnets on shared and dedicated modules. GetBlock connects its clients to both programmable (Ethereum, BSC, Polygon, Solana) and non-programmable (Bitcoin, Litecoin, Dogecoin) blockchains, to all mainstream L2s (Base, Optimism, Arbitrum) and AltVM blockchains like Aptos and Sui. To meet the requirements of the segment, GetBlock constantly adds new blockchain support.

Our main servers are currently located in Europe (Germany, Finland, and the Netherlands). We serve our clients worldwide and see great latency in all regions. Additionally, the service is available in the US and Asia regions for dedicated nodes. If you need any particular server location, please, contact us and we will negotiate all possible solutions.

The process of running and maintaining blockchain nodes has a lot of technical issues, it's time-consuming, and requires heavy expenses, etc. GetBlock solves many of these problems by providing easy-to-use, high-performance, and reliable service which replaces the need to run your own node.

GetBlock is among the longest-running and most technically advanced RPC node providers on the market. Its range of blockchains supported is one of the biggest in the entire segment. GetBlock is also known for its high-quality customer support, prompt troubleshooting and impressive toolkit of customization options for every RPC node product.

Yes, we offer a general Service Level Agreement (SLA) to our customers. If your project requires a certain level of performance, we can negotiate and conclude an individual SLA according to your needs.

We provide custom solutions for enterprises or any user requiring features and support outside of the standard plans. If you have an inquiry about custom infrastructure development, please, contact us.

Node is an individual database instance in a blockchain containing a copy of the full ledger of such a database, and capable of tracking, sending, getting info about transactions within such database and storing copies of the transactions confirmation. Nodes are used by developers for building blockchain-based applications.

A full node stores all the data in the blockchain, including block headers and data records. It participates in block validation and verifies all blocks and states. An archive node stores everything kept in the full node and builds an archive of historical states.

A dedicated node is more stable since it’s built for a particular client and receives a workload only from him. It also has a higher speed than a shared node since the workload is less. The number of requests that can be sent to the dedicated node is unlimited. As for the shared nodes, the number of requests depends on the chosen package.

Rate limits, the number of API calls an app or user can make within a given time period, are set to a maximum of 300 requests/second. The limits can be exceeded due to overall usage (autoscaling).

There is no rate limiting.

The speed of a dedicated node depends on many factors that affect performance: Internet connection, location of a user and the dedicated node itself, requests (methods) that the user sends, a blockchain and server power. On average, the speed of a shared node is ~ 0.01 sec, and of a dedicated node is ~ 0.004 sec.

GetBlock provides several solutions to increase the node speed. To learn more, please, contact our team.

Yes, we provide access to archive data on dedicated nodes for most of the supported blockchains. Please, write us back to get the actual information.

It’s quite easy to get started with GetBlock – simply register an account and get your Access Token for interaction with the required blockchain.
Please, check out the How to set up an account and Authentication with Access Token tutorials that will help you get set-up with GetBlock and start using our node service.

To get connected to a blockchain node, you need to send a request to it. You interact with a node by sending requests to and receiving responses from it via an API. Check out the Authentication with Access Token guide to learn more about sending requests to blockchain nodes with GetBlock.

The method call is essentially what function a user asks a certain node to execute. Each node has its own set of methods for interaction with the blockchain network which can be found here.

Some requests usage goes beyond the GetBlock.io’s security policy. Particularly, wallet methods (e.g. create a wallet) and those that require private keys to be included (e.g. signing contracts) are strictly prohibited since requiring personal data. The unavailable methods differ depending on a blockchain, for more information please check the Available Nodes Methods section in the GetBlock Documentation.

GetBlock Dashboard is the user's personal page that allows working with Access Token(s), tracking request volume, monitoring statistics, making purchases, and using docs and information about features that are stored. You can set a timespan, check methods for a particular blockchain and monitor valuable insights to understand how your dApp is being used.

The statistics for dedicated nodes are currently available only for the EU region. Statistics for the Asia and US regions is not available at the moment. This feature is under development and will be available soon.

We have an internal monitoring system that helps us to track node performance. If a user needs a custom monitoring system, we can develop and integrate it by request.

The rate limit on shared nodes is 200 requests/second. A user will receive ‘Response code: 429 Too Many Requests’ for each request sent above this limit. Such requests will not be charged off and displayed on the dashboard.

No, you cannot use a single Access Token for different protocols or nodes, as they are unique. You can create and manage tokens in your Dashboard.

We offer both fiat and crypto payment options.

Fiat Payments:

You can pay with a credit card or PayPal in your personal account. Please note that fiat payments may be subject to value-added tax (VAT), which is not included in our price and varies depending on your country.
Bank transfers are available for unlimited shared packages and dedicated node users. An individual agreement is necessary for this option. Please reach out to our team to arrange the payment via bank transfer.

Crypto Payments:

NOWPayments: You can use the NOWPayments feature available in your account to pay with cryptocurrencies. We support payments in BTC, ETH, LTC, BCH, TRX, TON, and also accept payments in tokens:
• USDT in Ethereum, Tron, BSC, Solana and Polygon blockchains;
• USDC in Ethereum, BSC, Solana and Polygon blockchains;
• DAI in Ethereum blockchain.

Please make sure you only send the supported tokens listed above when using NOWpayments. Sending unsupported tokens may result in the loss of your funds.

Our billing process varies based on the type of service you choose:

Shared Nodes - Start Packages: You can choose any package (with 5, 10, 50, or 100 million requests) from the available "Start" plan options, with the ability to purchase a subscription for a period ranging from one to 12 months. Access to the service will be provided for the duration of the purchased subscription. Longer subscription periods for the "Start" package come with discounts of up to 20%.

Shared Nodes - Unlimited Package: For shared nodes, you have the option to purchase the "Unlimited" package on a monthly, half-yearly, or annual basis. This package offers unlimited requests within the specified timeframe. Longer subscription periods for the "Unlimited" package come with discounts of up to 20%.

Free Plan:
We also offer a free plan that can be used indefinitely, allowing you to access our services with limited features.

Dedicated Nodes:
If you opt for dedicated nodes, they can be used for 1, 3, 6, 9, or 12 months. The billing period for dedicated nodes is based on the chosen term.

VAT (Value Added Tax, sometimes known as Sales Tax), is a tax on purchases. VAT must be collected on digital products sold to consumers within the EU, on certain inter-state US transactions, and in a growing number of other countries. It is charged on top of the sale price of a product and must be returned to the relevant tax authority i.e. the governing body at the user’s location.

GetBlock built a partnership with Paddle, merchant of record. Paddle helps us to facilitate users’ payments for our service and also handle their tax responsibility. Paddle calculates VAT amount automatically, collects it and passes it on to the relevant authority of the user’s home country.

Whether a VAT charge is applied to a purchase depends on the user’s location; if the user is from a country where VAT applies, a VAT charge will be applied to the transaction. The user is responsible for paying the VAT.

For shared nodes, GetBlock offers two pricing plans — Start and Unlimited. The Start plan includes four package options with different request limits: 5, 10, 50, and 100 million requests per month. The Unlimited plan provides the ability to make an unlimited number of requests. We also offer a free package that allows our clients to test their development skills and the service itself. To get the pricing information for the dedicated nodes, please, contact our customer support.

They differ only by the number of requests to be used. In other words, you can test out the node without buying one of the request packages. The result will be exactly the same as if you bought the package.

In case of any issues, please contact us. Our goal is to provide the best level of support 24/7 and resolve our customers’ issues as quickly as possible. We aim to respond to new support requests within 8 hours and provide an update for existing ones for the next 12 hours on business days. Support during weekends is also available, but limited. If you have an urgent issue, please, reach out to our support team via Telegram.